National Customer Day 2026, JTT Strengthens Commitment to Improving Services

PRESS RELEASE
PT Jasamarga Transjawa Tol
No. 252/2026
Date: September 4, 2026

National Customer Day 2026, JTT Strengthens Commitment to Improving Services

Cikampek (04/09) – Commemorating National Customer Day 2026, PT Jasamarga Transjawa Tol (JTT) expressed its appreciation to road users at several toll gates and rest areas along the Trans Java Toll Road. This National Customer Day also serves as an opportunity for JTT to reaffirm its commitment to continuously improving service quality and providing a safe, comfortable, and memorable travel experience for road users.

The appreciation for road users was carried out simultaneously on Friday (04/09) at four toll road sections managed by JTT, namely Cikampek Utama Toll Gate (GT) and KM 62 B Rest Area on the Jakarta–Cikampek Toll Road, Kanci Toll Gate (GT) and KM 207 A Rest Area on the Palimanan–Kanci Toll Road, Krapyak 1 Toll Gate (GT) and KM 424 B Rest Area on the Semarang Toll Road Sections A, B, and C, as well as Kota Satelit Toll Gate (GT), Sidoarjo 1 Toll Gate (GT), KM 754 A Rest Area, and KM 753 B Rest Area on the Surabaya–Gempol Toll Road.

Acting VP of Corporate Secretary & Legal of PT Jasamarga Transjawa Tol, Dary Achmad Budi, stated that National Customer Day serves as an opportunity for JTT to strengthen its connection with road users while expressing appreciation for the trust they have placed in JTT.

“Thank you for the trust of our road users who have made us a part of every journey. We will continue to be present and ready to support every journey through reliable toll road services, helping to ensure smooth, safe, and comfortable travel. Because for us, your smile is our smile too,” said Dary.

Dary added that the trust of road users serves as motivation for JTT to continuously listen to customer needs and conduct ongoing evaluations and improvements to service quality.

“Our commitment does not stop with National Customer Day. We continue to improve our services through infrastructure maintenance and quality improvements, optimizing toll transaction and traffic services, enhancing supporting facilities, and providing easier access to information. We hope that every improvement we make will provide an increasingly safe and comfortable travel experience for road users,” Dary added.

In addition to direct services on the toll road, road users can also obtain travel information through the Travoy application, One Call Center 133, and PT Jasamarga Transjawa Tol’s official social media channel on Instagram @official.jmtransjawa.

JTT urges all road users to always prioritize safety, ensure that their vehicles and drivers are in good condition, ensure sufficient electronic money balances, and comply with road signs and instructions from officers in the field.

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For further information:
Dary Achmad Budi
Acting VP of Corporate Secretary & Legal
PT Jasamarga Transjawa Tol
Jl. Teuku Umar, Sepanjang Jaya, Rawalumbu, Bekasi 17114
Email: jasamarga.transjawa@jasamarga.co.id
Instagram: @official.jmtransjawa